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Big Project?
We are happy to work with you on large projects. Contact us regarding per/second sales. Rates generally range from $10-50 per second. The larger the project the greater the discount.
Purchases

  1. Can I get a refund if I'm not completely happy?
  2. Can I get a screener DVD or tape?
  3. Can I view the clips and/or downloard preview copies in a Quicktime format?
  4. What if there is a dispute?
  5. What format are the original videos in?
  6. Can I request a video format other than what the video was originally shot in?
  7. How can I purchase video footage?
  8. How do you deliver the purchased video footage?
  9. Why does some video have audio and other clips do not?
  10. Can I get low resolution or watermarked copies as proxies for testing and editing?
  11. Can I buy footage by the second?
  12. Can I purchase ownership rights to a clip on HDNaturefootage.net?

  1. Can I get a refund if I'm not completely happy?

    Yes, simply let us know within 7 days and we will give you a full refund (excluding shipping charges, if any).  All we ask is that you let us know the reason for the request.



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  2. Can I get a screener DVD or tape?

    Yes.  Simply contact us at 605 390-7398 or sales@hdnaturefootage.net  There may be a fee depending on the nature of the request; however, that fee can be credited toward purchases.  For example, a screener DVD of 10 minutes of footage may cost about $50 plus $4.99 for shipping and handling, but the $50 would be deducted from the next purchase.



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  3. Can I view the clips and/or downloard preview copies in a Quicktime format?

    Yes!  Click here to go to our static pages where you can view clips in Quicktime format (note that this page may not always contain the most recent footage posted on our main catalog).  Once a movie is playing PC users can right-click on it and then select "Save As Quicktime Movie" to download preview copies to their local machine.  The Quicktime preview copies can also be downloaded from the main catalog; below the Flash video and the metadata for the video is a link to download preview copies.    The online preview copies are in the Quicktime format using a Sorenson codec and a resolution of 480x270.  If you would like higher quality preview copies please contact sales@hdnaturefootage.net



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  4. What if there is a dispute?

    We've never had a problem, but should there be the purchaser and Pronghorn Productions agree to abide by the terms and conditions of PayPal and to allow PayPal to arbitrate disputes.



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  5. What format are the original videos in?

    All video posted on HD Nature Footage was shot in high definition (HD) format.  Specifically, all video was shot at either: 1920x1080 30p or 1280x720 60p using the XDCAM EX wrapper; 1920x1080 60i or 1440x1080 60i in the AVCHD wrapper; or in 1440x1080 60i in the HDV wrapper.  The format used is listed along with metadata for each clip on the products page and clips may be queried based on any of the video formats.



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  6. Can I request a video format other than what the video was originally shot in?

    Yes.  Simply let us know what format you prefer.  We can convert to almost any format.



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  7. How can I purchase video footage?

    You can use our online store to purchase video clips much like you would any other online merchant.  You may request that we send you a bill for the order (this may delay the process as we conduct a background check) or you may pay via a credit card.  All of our credit card transactions are processed through PayPal for your security.  Contact sales@hdnaturefootage.net or call 605 390-7398 for more information.



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  8. How do you deliver the purchased video footage?

    Unless otherwise requested, video clips will be shipped in their original high definition format.  For smaller sales we will either email you the footage (rarely) or post it on a website for you to download (more common).  We guarantee that the footage will be available for download within 24 hours, and usually within 1-2 hours.  For larger orders we may burn to a DVD or tape (at your request) and ship via U.S. Postal Service or FedEx.  At your request we can expedite the shipping.  You will be provided these options at checkout.



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  9. Why does some video have audio and other clips do not?

    It depends on the quality of the audio.  If it was good quality and it complements the video then it was included.  If it was of poor quality (e.g., recorded without a high quality microphone) then it was not included on the clip shown on HDNatureFootage.net.



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  10. Can I get low resolution or watermarked copies as proxies for testing and editing?

    Yes.  Below the Flash video frame and below the metadata for the clip is a link to download a low resolution and watermarked Quicktime copy.  Click the link and when the Quicktime movie starts playing right-click on it and select "Save As Quicktime Movie" (assuming you use a PC; Mac users have a slightly different process).  The preview copies use the Sorenson codec and a resolution of 480x270.  If you would like higher quality preview copies please contact sales@hdnaturefootage.net



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  11. Can I buy footage by the second?

    If you have a large order (typically at least 1 minute of footage) a per-second charge can be negotiated.  Please contact sales@hdnaturefootage.net or call 605 390-7398.



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  12. Can I purchase ownership rights to a clip on HDNaturefootage.net?

    Yes, in some cases it is possible to buy a clip and have ownership transferred to you.  Potential buyers under such terms should contact sales@hdnaturefootage.net prior to making an online order to discuss prices and footage availability as not all material is available for sale under the terms.  Prices for transfer of ownership start at three times the listed price. Click the Terms and Conditions link for more info.



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